Returns and Refund Policy
Clear rules on when we refund a payment and how to request it. The summary first; the full text below.
Last updated: November 11, 2026
Try before you pay
With the 7-day free trial you use TMV One at no cost before choosing a plan.
Charged by mistake? You get it back
If we overcharged you, charged you twice or charged you after you asked us not to renew, we refund the extra amount.
Your paid period is honored
If you stop using TMV One before the period ends, your account stays active until the end of what you paid for.
Does a refund apply to my case?
Choose your situation and see the answer right away.
I was charged twice
We refund the full duplicate charge to the same payment method.
Write to supportI was charged a different amount than I confirmed
We check the charge against the summary you confirmed and refund the difference.
Write to supportI asked not to renew and was charged
If your request arrived before the renewal date, we refund that charge.
Write to supportI paid and my account could not be activated
If the account cannot be activated for a reason attributable to TMV One, we refund what you paid.
Write to supportI no longer want to use TMV One mid-period
Periods are paid in advance and unused time is not refunded. Your account stays active until the end of the period and you can ask for it not to renew.
Write to supportI am on the free trial
The 7-day free trial has no cost, so there is nothing to refund.
Write to supportWhatsApp messaging charges
Messaging or usage charges are set and billed by the channel provider. They are not part of the line price.
Write to supportImplementation, migration or training
These services are quoted separately and governed by the terms of the proposal you accepted.
Write to supportMy country's law gives me a right of withdrawal
We honor the right of withdrawal in the cases and time limits set by the law that applies to you. Write to us and we will review it with you.
Write to supportFour steps, through the same support chat
- 01
Write to support
On WhatsApp, with your company name, your account email and the date and amount of the charge.
- 02
We review the charge
We verify the payment with the gateway and the summary you confirmed.
- 03
We get back to you
We tell you the outcome of the review in the same chat.
- 04
We issue the refund
To the same payment method. How long it takes to show up depends on your bank and the gateway.
We will never ask for passwords, verification codes or full card details in the chat.
1. Scope
This policy explains when we refund payments made for TMV One licenses and TMV One WhatsApp Multiline lines. TMV One is a tumarcaviral.com platform, operated by TUMARCAVIRAL.COM LLC.
It does not cover implementation, migration, setup or training services, which are governed by the proposal you accept, nor the messaging charges billed by each channel provider.
2. Free trial
You can use TMV One free for 7 days from the app before choosing a plan. There is no charge during the trial and therefore nothing to refund.
3. Periods paid in advance
Plans are purchased for periods of 3, 6, 7 or 12 months and paid in advance. The bonus months in the 7- and 12-month periods are part of the promotion and have no cash value.
If you decide to stop using TMV One before the period ends, we do not refund unused time. Your account stays active until the end of the paid period.
4. When we do refund
We refund the corresponding amount when: there is a duplicate charge; the charge is for a different amount than you confirmed in the payment summary; a renewal is charged that you asked to cancel before the renewal date; or we cannot activate your account for a reason attributable to TMV One.
If the law that applies to you grants you a right of withdrawal or refund, we honor it in the cases and time limits that law sets.
5. How to request a refund
Write to us through the support WhatsApp with your company name, the email you use to sign in to TMV One, the date and amount of the charge and the reason for the request. We will never ask for passwords or full card details.
We review the request with the payment gateway and reply in the same chat.
6. How the refund is issued
The refund goes to the same payment method you paid with. How long the money takes to show up depends on your bank and the payment gateway.
7. Canceling the renewal
If your plan renews, you can ask support not to renew it before the renewal date. The account stays active until the end of the paid period. What happens to your data afterward is explained in the Privacy Policy.
8. Changes to this policy
We may update this policy. Changes apply to payments made after they are published, and the date of the last update appears on this page.
See also the Terms of Service and the Privacy Policy.
Questions about refunds
Can I ask for a refund if I did not use the account?
If the account could not be activated for a reason attributable to TMV One, yes. If the account was active and you did not use it, the paid period is honored until the end, but unused time is not refunded.
Are the bonus months from the promotion refunded?
No. The bonus months in the 7- and 12-month periods are part of the promotion and have no cash value.
Which payment method does the refund go to?
To the same payment method you paid with. How long it takes to show up depends on your bank and the payment gateway.
Where do I request a refund?
Through the support WhatsApp. Write to us with your company name, your account email and the date and amount of the charge.
Have a charge to review?
Write to us with the charge details and we will review it with you.